XAD Technologies LLC - Home

Customer Services (CS)

Service Fulfilment and Assurance with comprehensive door-to-door solutions
covering 800 to 1000 premises (Business & Residence)

Business

Business & Residential

Door to Door

Door to Door Service

New Protection

New Protection

Service Fulfillment

New Services

Provisioning, Commissioning & Activation of Broadband, Landline, IPTV, and Networks
Installation of Broadband & Landline via 4G/5G routers
Served 850,000+ customers, including prestigious sites like Palaces, Burj Khalifa, Palm Jumeirah, and Embassies

Assurance

Faults Restoration

Proactively resolve network issues to ensure uninterrupted fixed services and minimize disruptions
Utilize real-time monitoring for early anomaly detection
Ensure rapid resolution in less than 2-hour SLA & 100% KPI
Conduct root cause analysis to eliminate recurring issues, ensuring long-term network stability
Intercom Audio & Video

Major Achievements & Projects

Successfully served over 850,000 customers, including prestigious locations such as Burj Khalifa, Palm Jumeirah, Palaces, and Embassies
Maintained a record of zero late or missed appointments, ensuring unparalleled punctuality
Achieved an exceptional Customer Satisfaction Score of 99.5%, demonstrating commitment to service excellence
Recorded a minimal 0.08% quality defect rate, reflecting robust quality control and service standards
Consistently achieved 100% adherence to SLAs, ensuring all projects were delivered on time and within the defined scope
Achieved 99.8% SLA compliance for critical and high-priority services, demonstrating a strong focus on meeting contractual obligations
Led initiatives that resulted in a 25% improvement in SLA response times, significantly reducing service delivery delays
AI-based CCTV Surveillance system installation at Government schools, project with Prestigious client in UAE

Achievement Main

Achievement Main

Our Clients

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